Customer Charter

Communication

• Our staff in all departments will ensure that you receive the highest level of courtesy at all times.
• Our staff in all departments will ensure that sufficient time is given to your queries.

Billing

• All your invoices will be available to you on-line.
• You will have 24 hour a day access to all your financial information through your control panel.
• You will have the ability to view your invoices in a printer-friendly format.

Privacy and Security

• We will never sell your personal details to other companies.
• All credit/debit cards are held at high levels of encryption on servers not directly connected to the internet.
• All your personal information is held in accordance with the Data Protection Act 1998.
• We fully comply with the Freedom of Information Act 2000 and your rights to see the information we hold about you.

Complaints

• All complaints will get a formal response within 24 hours.
• All complaints will be fully documented and confirmed with you.
• A Director will see and respond to all complaints.